Business privacy policy

1. About this Privacy Policy

This Privacy Policy explains how THE BOTTLE COMPANY (SOUTH) LTD collects, uses, stores and shares personal data when you use our website, contact us, request information, place an order, create an account, or otherwise interact with us.

This policy applies to personal data relating to individuals, including sole traders, business customers, representatives of corporate customers, suppliers, professional advisers, visitors to our website and other contacts.

2. Who we are

THE BOTTLE COMPANY (SOUTH) LTD is the controller of the personal data covered by this Privacy Policy.

Our contact details are:

Unit 1, Pixash Business Centre
Bristol
Pixash Lane
Bristol
BS31 1TP
By appointment only

Telephone: (0) 117 986 9667
Email: [email protected]
Open hours: Monday to Friday, 9:00 am to 5:00 pm

If you have any questions about this Privacy Policy or about how we handle personal data, please contact us using the details above.

3. The personal data we collect

We may collect, use, store and process the following categories of personal data:

1. identity data, such as your name, job title, business name or trading name;
2. contact data, such as billing address, delivery address, email address and telephone number;
3. account data, such as login details, account preferences and order history;
4. transaction data, such as details of goods ordered, payments, refunds and delivery information;
5. communications data, such as emails, messages, call notes, customer service records and enquiry details;
6. technical data, such as IP address, browser type, device information, operating system and website usage data;
7. marketing data, such as your preferences in receiving marketing from us and your communication preferences.

We do not intentionally collect special category personal data through the website unless you choose to provide it to us.

4. How we collect personal data

We may collect personal data:

1. directly from you when you contact us, place an order, request a quotation, create an account, subscribe to marketing or otherwise communicate with us;
2. automatically when you use our website through cookies, server logs and similar technologies;
3. from your employer or the business you represent;
4. from payment providers, delivery providers, website and technology providers, or other service providers involved in our business operations;
5. from publicly available sources where appropriate.

5. How we use personal data

We use personal data to:

1. provide our website, products and services;
2. process and fulfil orders, payments, refunds and deliveries;
3. manage customer accounts and respond to enquiries;
4. verify business customer status and prevent fraud or misuse;
5. administer our business, maintain records and manage our contractual relationships;
6. monitor, maintain and improve our website, products and services;
7. send service messages, account updates and transactional communications;
8. send marketing communications where permitted by law;
9. comply with legal, tax, accounting and regulatory obligations;
10. establish, exercise or defend legal claims.

6. Our lawful bases for processing

We process personal data on one or more of the following lawful bases:

1. performance of a contract with you or taking steps at your request before entering into a contract;
2. compliance with a legal obligation;
3. our legitimate interests, including running and improving our business, administering our website, fulfilling orders, preventing fraud, keeping records and communicating with business contacts;
4. your consent, where consent is required by law, including for certain marketing or non-essential cookies.

Where we rely on legitimate interests, we consider and balance any potential impact on your rights before we process your personal data.

7. Marketing communications

We may send marketing communications to business contacts where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails, by contacting us directly, or by updating your communication preferences where available.

Opting out of marketing will not affect service-related communications, such as order confirmations, delivery updates, account messages or responses to your enquiries.

8. Cookies and similar technologies

Our website may use cookies, pixels, tags and similar technologies to operate the site, remember preferences, improve performance, understand how the website is used and, where applicable, support analytics or marketing activity.

Where required by law, we will request your consent before placing non-essential cookies or similar technologies on your device.

You can manage cookie preferences through our cookie banner or your browser settings. Blocking some cookies may affect website functionality.

9. If you fail to provide personal data

Where we need personal data by law or under the terms of a contract with you, and you do not provide it, we may not be able to process your order, provide goods or services, respond fully to your enquiry, or otherwise perform our obligations.

10. Disclosure of personal data

We may share personal data with:

1. payment processors and payment service providers;
2. couriers, hauliers and delivery providers;
3. website hosts, ecommerce platform providers, software providers, IT support providers and cloud service providers;
4. accountants, auditors, insurers, legal advisers and other professional advisers;
5. regulators, law enforcement agencies, courts and other authorities where required by law or to protect our legal rights;
6. service providers who process data on our behalf under appropriate contractual controls;
7. potential buyers, investors or professional advisers in connection with a business sale, merger, acquisition, restructuring or similar transaction.

We do not sell personal data to third parties.

11. International transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the United Kingdom, we will take appropriate steps to ensure that it remains protected in accordance with applicable data protection law, including the use of adequacy regulations, appropriate contractual safeguards or other lawful transfer mechanisms where required.

12. Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure and unauthorised access.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting and reporting obligations, to resolve disputes and to enforce our agreements.

Retention periods may vary depending on the nature of the data and the reason it was collected. As a general guide:

1. enquiry data is usually kept for as long as necessary to deal with the enquiry and any follow-up;
2. customer account, order, invoice and transaction records are usually retained for several years after the end of the relevant customer relationship or accounting period;
3. marketing records are kept until you opt out or until we decide they are no longer required;
4. technical and analytics data may be kept for shorter periods, unless needed for security, investigation or legal purposes.

14. Your rights

Subject to applicable law, you may have the right to:

1. request access to your personal data;
2. request correction of inaccurate or incomplete personal data;
3. request erasure of personal data;
4. request restriction of processing;
5. object to processing carried out on the basis of legitimate interests;
6. request transfer of personal data to you or a third party in a structured, commonly used and machine-readable format, where applicable;
7. withdraw consent at any time where we rely on consent.

These rights are not absolute and may apply only in certain circumstances.

To exercise any of your rights, please contact us using the contact details set out in this policy.

15. Complaints

If you have concerns about how we handle personal data, please contact us first and we will try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office. Further information is available from the ICO website.

16. Third-party websites

Our website may include links to third-party websites, plug-ins or services. If you follow a link to any third-party site, please note that those sites have their own privacy policies and terms. We are not responsible for their content, privacy practices or security.

17. Children

This website and our services are intended for business customers and are not directed to children. We do not knowingly collect personal data from children through the website.

18. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect from the date of publication unless stated otherwise.

19. Contact us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact: