This Delivery and Returns Policy forms part of our Terms and Conditions.

1. Business customers only

Our website and goods are intended for business customers only.

By placing an order, you confirm that you are acting wholly or mainly for the purposes of a trade, business, craft or profession and not as a consumer.

2. Prices

Unless otherwise stated, all prices are shown in pounds sterling and include VAT at the prevailing rate.

Prices may change at any time before your order is accepted.

3. Payment

Payment must be made in full at the time of order using one of the payment methods made available at checkout.

4. Order changes and cancellations

Orders may be amended or cancelled during the online ordering process up to the point at which payment is submitted.

Once payment has been made and the order has been accepted by us, any amendment or cancellation will be at our discretion only.

Submission of an order and receipt of any automated order acknowledgement do not mean that your order has been accepted.

A contract is formed only when we expressly accept your order in writing or dispatch the goods, whichever happens first.

If payment has already been taken for an order that we do not accept, or which we cancel before acceptance, we will issue a full refund of all sums paid using the original payment method.

5. Delivery charges

Delivery charges are calculated according to factors such as weight, order size, packaging requirements and delivery location.

Applicable delivery charges will be shown in the shopping basket or at checkout once the delivery address has been entered.

6. Delivery times

Any delivery dates or times quoted by us are estimates only.

We aim to deliver goods within 2 working days from the date of order where possible.

We will not be liable for delays caused by events outside our reasonable control, including courier disruption, transport delays, labour shortages, adverse weather, supply chain issues or force majeure events.

Deliveries are normally made between 8:00 am and 5:00 pm, Monday to Friday.

7. Delivery terms and risk

Goods are dispatched by courier service or independent haulier.

A signature may be required on delivery.

If you instruct us, the courier or the haulier to leave goods without a signature, with a neighbour, in a safe place, or otherwise unattended, delivery shall be deemed completed in accordance with those instructions and the goods shall thereafter be entirely at your risk.

Risk in the goods passes to you on delivery.

You are responsible for ensuring that:

1. the delivery address is accurate and accessible;
2. suitable arrangements are in place to receive and inspect the goods;
3. any site access or unloading requirements are communicated in advance.

8. Inspection on delivery

You must inspect all goods as soon as reasonably possible following delivery.

Please check for visible signs of shortage, breakage or damage before the goods are unpacked, and retain all outer packaging.

9. Shortages, breakages and transit damage

Any shortage, breakage or damage apparent on delivery or discovered on unpacking must be reported to us in writing within 3 working days of receipt.

Your claim must include:

1. your order number;
2. full details of the shortage, breakage or damage;
3. clear digital photographs of the affected goods;
4. clear digital photographs of the packaging and outer wrapping.

You must retain the goods and all packaging pending our instructions.

If a claim is accepted, our liability will be limited, at our option, to:

1. replacement of the affected items only;
2. a refund for the affected items only; or
3. a credit note for the affected items only.

We do not replace, refund or credit the whole consignment where only part of the order is broken, damaged or missing.

Claims reported outside the 3 working day period, or without sufficient supporting evidence, may be rejected.

10. Returns of non-faulty goods

Where goods have been supplied in accordance with the order but are no longer required, unsuitable for your purposes, or ordered in error, returns will only be accepted with our prior written agreement.

You must contact us within 7 days of receipt of the goods to request return authorisation.

If return authorisation is granted:

1. the goods must be returned at your own cost and risk;
2. the goods must be unused, undamaged, in their original packaging and in resaleable condition;
3. the return must comply with any instructions we provide.

Goods returned without prior agreement may be refused and, if refused, will be held at your risk.

Once authorised returned goods have been received and inspected, we may, at our discretion, provide a refund, exchange or credit note. Original delivery charges are non-refundable unless the return is due to our error.

11. Faulty or incorrect goods

If we have supplied goods that are materially incorrect or defective, you must notify us in writing within 3 working days of receipt, providing full details and photographic evidence where applicable.

If we accept that the goods were supplied incorrectly or were defective at the point of delivery, we will, at our option:

1. replace the affected goods;
2. refund the price paid for the affected goods; or
3. issue a credit note for the affected goods.

Our liability shall be limited to the affected goods only.

12. Availability

All items on the website are sold subject to availability.

We reserve the right to withdraw products, limit quantities or cancel orders where stock is unavailable.

13. Contact us

For delivery, returns or breakage claims, please contact: